Privacy Policy – Neurotel Communications

1. Introduction

At Neurotel Communications (“Neurotel”, “we”, “us”, or “our”), your privacy is a priority. We’ve designed our business practices to safeguard your personal information and ensure transparency in how we collect, use, and protect your data. This Privacy Policy applies to all web pages, control panels, and services offered via our website and affiliated platforms.

2. Scope of Policy

This policy applies to:

  • Visitors to our website
  • Customers using our fibre internet and related services
  • Business partners and resellers
  • Job applicants and employees

By using our website, control panels, products, or services, you signify your acceptance of this Privacy Policy and our Terms & Conditions.

3. Information We Collect

3.1 Automatically Collected Data

When you visit our site, we may collect:

  • Your IP address and ISP name
  • Date and time of access
  • Pages visited and time spent
  • Referring website address
  • Browser type and device information

This data helps us improve site performance, analyze trends, and administer our platform.

3.2 Personal Information You Provide

We may collect personally identifiable information when you:

  • Submit a form or questionnaire
  • Register your interest or request a service
  • Purchase a product or service
  • Communicate with us or our partners

This may include:

  • Full name
  • Identity or passport number
  • Email address and phone number
  • Residential or business address
  • Payment and billing details

4. Use of Information

We use your information to:

  • Deliver and manage services
  • Process transactions and payments
  • Respond to queries and provide support
  • Improve our website and offerings
  • Conduct research and understand customer needs
  • Alert you to new products, promotions, or service updates

We will not use your information for purposes beyond those stated in our Terms & Conditions.

5. Sharing of Information

We may share your information with:

  • Our corporate affiliates and service providers
  • Infrastructure partners (e.g., Openserve)
  • Payment processors and vendors
  • Legal or regulatory authorities when required

We do not sell personal information. Sharing is limited to what is necessary to provide services, complete transactions, or comply with legal obligations.

6. Cookies and Tracking

Our website may place cookies on your device to:

  • Recognize returning visitors
  • Personalize your experience
  • Track usage patterns

Cookies do not access your hard drive or personal files. You can disable cookies via your browser settings, but this may affect site functionality.

7. Data Security

We use industry-standard encryption and security protocols to protect your data. While we strive to maintain secure networks, we cannot guarantee absolute security. Users are responsible for safeguarding their own systems and data.

8. Your Rights Under POPIA

You have the right to:

  • View, update, or delete your personal data via your Control Panel
  • Request details on how your data has been used
  • Request destruction or de-identification of your data (subject to legal constraints)

We will respond to such requests within one month. Requests can be sent to info@neurotel.co.za.

9. Complaints and Regulatory Contact

If you are dissatisfied with how we handle your data, you may contact:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns about this policy or POPIA compliance can be directed to:
info@neurotel.co.za